Terms and Conditions

Terms and Conditions

 

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Calikites’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Calikites.

Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Calikites as they are used to protect your rights as a valued customer and our rights as a business.

 

Changes to the Terms of Service and the Website

Calikites reserves the right to update the Website and these Terms of Service from time to time without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

 

Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Calikites by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Calikites in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

 

Product information

Calikites takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

 

Prices

The prices indicated on Calikites are shown in US Dollars and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products and tax. For shipping details visit our Shipping page.

We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

 

Availability

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product immediately to start refund process. It make take several business days, or a full billing cycle depending on your credit card company.  If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order.

 

Secure payment

Calikites currently offers one way to pay for your order, PayPal. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Calikites is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal for full terms and conditions of use.

 

Delivery

We ship from our store in San Francisco, California or warehouse in Oregon and usually orders ship the same day that they are ordered.

If you need an order to arrive by a certain date please give us a call before placing the order 1-415.922.5483

Your order will be delivered to the address you indicated when your order was placed. Calikites does everything in its power to respect the delivery times. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

 

Returns & Refund

Please refer to the Returns & Refund page.

 

Cancelling or Changing My Order

Contact us immediately by email or phone to cancel or change your order. We can cancel or change your order only if the product has not yet been shipped.

The easiest way to reach us is to call us at 1-415-922-5483 or text us at 1-619-208-7018 during business hours.

If we are not available, please email info@calikites.com with your First and Last Name, Date of Purchase, and your Order Number.

 

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